Last updated: April 2025
By creating a Clozo account or using the service, you agree to these Terms of Service. If you do not agree, do not use the platform.
Clozo provides a software-as-a-service platform for freelancers and small businesses to create proposals, collect electronic signatures, send invoices, and receive payments. The service is provided "as is" and we reserve the right to modify or discontinue features with reasonable notice.
You may not use Clozo to:
Clozo provides electronic signature functionality. Signatures collected through the platform constitute legally binding acceptance under eIDAS Regulation (EU) No 910/2014 for Simple Electronic Signatures (SES). You are responsible for ensuring the signing party has authority to bind any organisation they represent. Clozo is not a party to any contract between you and your clients.
Payment processing is handled by Stripe. By accepting payments through Clozo, you also agree to Stripe's Services Agreement. Clozo charges a platform fee per processed transaction as detailed in your subscription plan. All fees are exclusive of VAT where applicable.
You retain ownership of all content you create in Clozo (proposals, invoices, client data). By using the service, you grant Clozo a limited licence to store, process, and transmit this content solely for the purpose of providing the service. We do not sell your data to third parties. See our Privacy Policy for full details.
Clozo operates on a monthly subscription basis (Pro €12/month, Unlimited €22/month). Subscriptions renew automatically. You may cancel at any time through Settings → Billing or by contacting support@useclozo.com; cancellation takes effect at the end of the current paid period and you keep full access until then. Goodwill refund window: if you cancel within 3 days of your first paid charge, contact support@useclozo.com with your account email and we will issue a full refund within 5–10 business days back to the original payment method, together with a VAT credit note. After that 3-day window all charges are non-refundable; cancellation simply stops future renewals. Plan downgrades (Unlimited → Pro, Pro → Free) take effect at the next renewal date — you keep your higher-tier features until then. Plan upgrades take effect immediately, with a prorated charge for the remaining days of the current period (you can preview the exact amount before confirming). Clozo is intended for use in your professional or business activity (autónomo, freelance, sole proprietorship); if you signed up confirming business use, the EU 14-day cooling-off right under Directive 2011/83/EU does not apply because the contract is concluded between businesses (B2B). Consumer users (private individuals not acting in a business capacity) retain their statutory withdrawal rights — see Section 12 for the contact channel.
To the fullest extent permitted by law, Clozo's liability for any claim arising from use of the platform is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages. Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.
These Terms are governed by the laws of the European Union and applicable member state law. Disputes shall be resolved in the competent courts of the jurisdiction in which Clozo is registered. EU consumer protection rights are not affected by this clause.
We may update these Terms with 30 days' notice for material changes. Continued use after the notice period constitutes acceptance. We will notify you by email and in-app banner.
For questions about these Terms: legal@clozo.io