Troubleshooting & Reference · Article 7.15
"I forgot to set up Stripe before sending — can my client still pay by card?"
The proposal email was sent before you enabled Stripe Connect, so it doesn't include the card-payment button. No need to re-issue — you can connect Stripe now and resend the deposit invoice; the new email will include the Stripe button.
This happens often during onboarding — you ship a proposal in Day 1 enthusiasm, then realise Stripe Connect would have made things smoother. The fix is simple: connect Stripe, resend the relevant invoice email.
Step by step
Connect Stripe
at
/settings/payments. Wait forcharges_enabled = true(usually within minutes).Open the proposal
in question.
Click
Resend deposit invoice(or
Resend final invoice email) from Actions.The new email goes out
with the Stripe button embedded.
Why this works this way
Email content reflects the freelancer's account state at the moment of dispatch. Stripe button is included only when charges_enabled = true at send time. If you connect Stripe after sending, future emails for that same proposal pick up the new state.
Troubleshooting
Keep reading
Configuration
Stripe Connect: enabling card payments end to end
Five minutes through Stripe's onboarding turns on card payments for every future proposal — no extra config, no separate Stripe dashboard to manage, payouts land in your IBAN.
Refunds & Notifications
Email: "Signed — [proposal title]"
Fires the instant the client signs. Two recipients, two slightly different bodies — yours has the audit summary, your client's has the deposit invoice and a payment CTA.
Proposals & Invoices
SEPA bank transfer with EPC QR — when offered, how it works, what to put on the invoice
Every Clozo invoice includes IBAN, BIC, and an EPC-format QR code that any modern EU banking app scans into a pre-filled SEPA transfer. Works with or without Stripe enabled.